Returns & Exchanges

We want you to be fully satisfied with your Iron Heart garments; therefore, we offer a 14-day return period for all items in original, unworn condition with tags attached. Please note that customized items, such as hemmed jeans, are excluded from our standard return policy.

1

Register Your Return

Log into your account or use our guest portal to initiate your return request and receive a Return Authorization number.

2

Pack Your Items

Carefully fold the garments and place them back in their original packaging, ensuring all labels and tags remain intact.

3

Ship the Package

Affix the provided shipping label or use your preferred tracked carrier to send the package back to our Hamburg warehouse.

4

Quality Check & Refund

Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing